After your purchase, our advisors will check the availability of your merchandise. The item will be automatically set aside and your payment will be accepted. Items will be shipped within 24 hours after your payment is accepted via Canada Post.

You can cancel your order at any time before your item is shipped by our services.

For any questions: enligne@boutiqueendurance.ca

Store Pickup: Free*

For orders under $100.00, a fixed fee of $10.00 will be applied.

A $12 fee will be deducted from your refund for returned items.

When returning your order, please keep in mind that all items must be at regular price, new, unused, unworn, and unchanged, with all original tags and packaging intact.

You have 14 days to return your purchases to us.

Also, please note the following:

• Used items: We are unable to accept returns of used items.
• To maintain fairness and adhere to hygiene standards, we can only process returns or exchanges for new, unworn, unchanged items with no signs of wear, with all original tags and packaging intact.
• We understand the need to try on your new shoes to ensure they fit, but please make sure to try them on indoors.
• If your shoes show signs of wear, they cannot be returned.
• Sale items: Items purchased on sale are considered final sale and are not eligible for a refund. This includes promotional items, items purchased during sale events, or items purchased using discount codes or special offers. However, we understand the importance of finding the perfect fit, which is why, depending on availability, we may be able to offer size exchanges for sale items. Please note that shipping fees will apply in this case.
• Food and nutritional items: For health and safety reasons, we cannot accept returns of nutritional items.
• If there is an issue with your product, you may be entitled to a manufacturer's warranty.
• Hydration devices such as water bottles, packs, handbags, and flasks: For health and hygiene reasons, we cannot accept returns of such hydration devices.
• Some personal items, including insoles, underwear, and briefs: For health and hygiene reasons, we cannot accept returns of these items. If there is an issue with your product, you may be entitled to a manufacturer's warranty.
• Electronics and other devices: We do not accept returns of electronic devices that have been used or configured.
• In-store and pickup orders: In-store purchases or orders placed for pickup are not eligible for free return shipping. Instead, we ask you to return your items directly to the store where they were purchased.
• One pair of shoes per order: If you are returning multiple pairs from one order, you will be responsible for the return shipping costs for the additional shoes ordered.
• “Shoe Rotation” Offer: If the full-price pair of performance shoes is returned, the 20% discount on the second pair (neutral shoes) will be voided, and the refund amount will be adjusted accordingly.
• “Clothing Discount” Offer: If one or more clothing items are returned, the discount is void and the refund amount will be adjusted accordingly based on the applicable discount tier, if any.
• “Trail Bundle” Offer: If the full-price pair of trail shoes is returned, the 20% discount on the hydration vest will be voided, and the refund amount will be adjusted accordingly.

Return: A $10 fee will be deducted from your refund for returned items.

Please email enligne@boutiqueendurance.ca for all return requests and/or information.

Here is the Canada Post return label, any return not meeting the above criteria may be refused.

https://www.canadapost-postescanada.ca/pr-rc/en/get-return-label/details?id=PR413314

The purchase of a product for the purpose of reselling it on marketplaces is prohibited. Failure to comply with this term may result in the cancellation of the order, the refusal of returns, and may compromise the ability to order via our website in the future.

Start a return

We accept VISA and MasterCard. All payments are made through our secure website. Charges will appear on your statement as "Endurance Store".

At any time, you can cancel your order before your item is shipped by our services.

For any questions: enligne@boutiqueendurance.ca

Boutique Endurance reserves the right to cancel an order when our terms and conditions are not met.

Taxes will be applied at checkout. All prices on the website are excluding taxes.

Coupons and promotions cannot be combined with products on sale, we reserve the right to cancel an order if this point is not respected.

There is no fee to use the gift card.
The gift card cannot be replaced if lost, stolen or destroyed.
A balance may be kept on the gift card.
Gift card balance cannot be refunded or exchanged for cash.
The gift card is valid online and at our store.
The gift card can be reloaded in store only.
The gift card cannot be used to purchase other gift cards.
Customers can check their gift card balance on our website.
The gift card is not limited in time.

• Customers earn 5 points for every $1 spent.
• Customers earn 500 points for completing a product review.
• Customers receive $1 for every 100 points redeemed.
• Points can only be used on orders over $50.
• Customers must redeem at least 500 points, up to a maximum of 10,000 points per order.
• Applies to single purchases.
• For recipient only.
• Any unauthorized use of Endurance Points may result in order cancellation.
• Points cannot be combined with any other offer, promotion, or discount code.
• Points cannot be used on certain products.