How can we help you ?

FAQs

Delivery method

Following your purchase, our advisors will check the availability of your merchandise.

The item will automatically be set aside and your payment will be accepted.

The items will be sent within 24 hours following the acceptance of your payment via Canada Post

At any time, you can cancel your order before your item is sent by our services.

For all questions :online@boutiqueendurance.ca

Shipping cost

Collection in store: Free*

For orders under $100.00, a flat fee of $10.00 applies.

Back: An amount of $10 will be subtracted from your refund for returned items.

Return policy

When returning your order, please keep in mind that all items must be at regular price, new, unused, unworn, and unchanged, with all original tags and packaging intact.

Please also note the following:

  • Used items: We are unable to accept returns of used items.

  • To maintain fairness and adhere to hygiene standards, we can only process returns or exchanges for new, unworn, unchanged items, showing no signs of wear, with all original tags and packaging intact.

  • We understand the need to try on your new shoes to ensure they fit, but make sure to try them on indoors.

  • If your shoes show signs of wear, they cannot be returned.

  • Sale items: Items purchased on sale are considered final sale and are not eligible for a refund. This includes promotional items, items purchased during sale events, or items purchased using discount codes or special offers. However, we understand the importance of finding the perfect fit, which is why, depending on availability, we may be able to offer size exchanges for sale items. Please note that shipping fees will apply in this case.

  • Food and nutritional items: For health and safety reasons, we cannot accept returns of nutritional items.

  • If there is an issue with your product, you may be entitled to a manufacturer's warranty.

  • Hydration devices such as water bottles, packs, handbags, and flasks: for health and hygiene reasons, we cannot accept returns of such hydration devices.

  • Some personal items, including insoles, underwear, and briefs: For health and hygiene reasons, we cannot accept returns of these items. If there is an issue with your product, you may be entitled to a manufacturer's warranty.

  • Electronics and other devices: We do not accept returns of electronic devices or appliances, including but not limited to.

  • In-store and pickup orders: Purchases made in-store or orders placed for pickup are not eligible for free return shipping. Instead, we ask you to return your items directly to the store where they were purchased.

  • One pair of shoes per order: If you are returning multiple pairs from one order, you will be responsible for the return shipping costs for the additional shoes ordered.

Return: A $10 fee will be deducted from your refund for returned items.

Please email enligne@boutiqueendurance.ca for all return requests and/or information.

Here is the Canada Post return label, any return not meeting the above criteria may be refused.

https://www.canadapost-postescanada.ca/pr-rc/en/get-return-label/details?id=PR413314

Secure payments

We accept VISA and MasterCard. All payments are made through our secure website. The charge will appear on your statement under Boutique Endurance.. 

Order cancellation

At any time, you can cancel your order before your item is sent by our services.

For all questions :online@boutiqueendurance.ca

Taxes

Taxes will be taken into account when paying for your order. All prices listed on the site are taxes not included.

Coupons and Promotions

Coupons and promotions cannot be combined with promotional products, we reserve the right to cancel an order if this point is not respected.

Book a call

Do not hesitate to contact our team