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FAQ

FAQs

Delivery method

Following your purchase, our advisors will check the availability of your merchandise.

The item will automatically be set aside and your payment will be accepted.

The items will be sent within 24 hours following the acceptance of your payment via Canada Post

At any time, you can cancel your order before your item is sent by our services.

For all questions :online@boutiqueendurance.ca

Shipping

Pick up in store: Free*

For orders under $100.00, a flat fee of $10.00 applies.

** Certain regions in Quebec may see additional fees applied.

Return policy

We offer a 30 day return policy after receipt of the product. To be eligible, you must keep your invoice and the product in its  original packaging . The return in the form of an exchange can be made directly in store or by delivery. If the return is made in person directly to the store, we will offer you a refund via the online system or an exchange where applicable.

To make an exchange, please contact us by email:online@boutiqueendurance.ca

With the delivery method, the product must have been sent to us within a maximum of 30 days after receipt of the latter. The amount will be refunded to the credit card used for the initial purchase. You must email us at info@boutiqueendurance.ca with your request indicating return in the subject field. All shipping costs are the buyer's responsibility including return shipping costs and package shipping costs. We are not responsible for packages lost or damaged in transit when an item is returned to us.. 

The following products are not eligible for reimbursement:

- Special orders

- Gift card

- Accessories

- Specials

- With discount codes

Secure payments

We accept VISA and MasterCard. All payments are made through our secure website. The charge will appear on your statement under Boutique Endurance.. 

Order cancellation

At any time, you can cancel your order before your item is sent by our services.

For all questions :online@boutiqueendurance.ca

Tax

Taxes will be taken into account when paying for your order. All the prices indicated on the site are taxes not included.

Coupons and Promotions

Coupons and promotions cannot be combined with promotional products, we reserve the right to cancel an order if this point is not respected.